Sessions: Powering Real-Time AI Assistance

What is a Spinf Session?

A Spinf Session is the core operational state during which the Spinf AI Assistant actively listens, transcribes, and provides real-time assistance. It's the heartbeat of your interaction with Spinf, enabling the full range of its powerful features.

Key Features of Spinf Sessions

1. Audio Capture and Transcription

• Dual Audio Streams: Spinf captures audio from both the microphone (user/agent) and the browser/system (customer).

• Real-Time Speech-to-Text: The captured audio is instantly transcribed, powering Spinf's real-time capabilities.

2. User Control

• Manual Start/Stop: Sessions are manually initiated and ended by the user, ensuring full control over when Spinf is active.

• Privacy-First Approach: No audio is captured unless a session is actively running and the user has agreed to share audio.

3. Dynamic Space Selection

• Flexible Configuration: Users can select and change the active Space (and associated configuration) during a session.

• Adaptive Assistance: This allows Spinf to adapt its knowledge base and behavior to different contexts within a single interaction.

4. Real-Time Widget and Prompt Execution

• Active Assistance: During a session, users can access and execute all configured widgets and prompts.

• Immediate Insights: Get AI-powered suggestions, analyses, and automated actions in real-time.

5. Enhanced Information Access

• Import Additional Content: Users can add documentation or customer profile information during a session.

• Enriched Context: This additional content enhances the information accessible by widgets and prompts, improving the relevance of AI assistance.

Privacy and Data Retention

• Default Non-Retention: By default, session transcripts are not retained, protecting user and customer privacy.

• Configurable Retention: Organizations can optionally set configurations to preserve original or anonymized transcripts for quality control or regulatory compliance.

Integration and Automation

• Automated Session Management: Organizations can implement integrations to automatically start/end sessions in alignment with their existing voice/phone/meeting systems (e.g., Genesys, Salesforce).

• Seamless Workflow: This integration ensures Spinf fits smoothly into established contact center processes.

Why Sessions Matter

1. Real-Time Capabilities: Most of Spinf's real-time features are only available during an active session.

2. User Control: Sessions give users full control over when AI assistance is active.

3. Context Awareness: The ability to change Spaces and import content during a session allows for highly contextual assistance.

4. Privacy Protection: The session-based approach ensures that audio capture only occurs with user consent and during relevant interactions.

Getting Started with Spinf Sessions

To experience the power of Spinf:

1. Log in to your Spinf account.

2. Start a new session.

3. Access the real-time assistant capabilities.

Remember, a session typically aligns with the duration of a call or meeting. Start your session at the beginning of your interaction and end it when the interaction concludes.

By mastering the use of Spinf Sessions, you'll unlock the full potential of real-time AI assistance, enhancing your customer interactions and boosting your productivity.